CONFLICT MEDIATION AND RESOLUTION

Tuition:        $550.00 in advance, $575.00 if invoiced
Date:            October 12-13, 2017
Location:     Albuquerque, NM

Class Status: Cancelled due to too low pre-registration level

All work environments have the potential for “conflicts” to arise between employees. Tribal offices are no exception. Any location where there is more than one individual, conflicts can and do arise. Managers and supervisors need to be especially aware of these situations, since morale and absenteeism are affected by how these situations are handled.  This seminar will include how to deal with the unhappy employee, identifying and resolving workplace conflict, improving communication skills, using positive and reinforcing language, defusing angry customers, and negotiation techniques and strategies. This seminar is for all Tribal employees, especially managers and supervisors.  

Hotel Information: meeting location and sleeping rooms –
Due to a recent fire at the Residence Inn, we have moved the training site to the Courtyard Marriott, 1920 Yale SE, Albuquerque, NM 87106; Telephone #505-843-6600. Rooms are available at this location also, and the $91.00 Federal per diem rate for Albuquerque is honored. This location is just a few blocks from the Albuquerque International Airport, so if you are flying, the location is very convenient.