Tuition:      $550.00 in advance, $575.00 if invoiced
Date:          November 6-7, 2018
Location:   Albuquerque, NM

Class Status: Cancelled due to too low pre-registration level

One of the most critical roles in a Tribal organization is the receptionist. This person often provides the first impression of the organization to visitors and clients. If that first impression is good then the visitor or client will generally be satisfied with their visit; if that impression is poor,  the visitor will leave with an unfavorable impression of the Tribe. This seminar provides specific techniques to enable the receptionist to present an effective, personable appearance to all contacts and develop efficient operational skills. This seminar is for all clerical staff.

Key topics include:

	The role of the receptionist
	Organizing the front desk for productivity
	Transmitting vital information in an effective manner
	Personal and telephone contact techniques
	Time and stress management
	Relationships with Tribal staff

Hotel Information: meeting location and sleeping rooms –
Residence Inn Albuquerque, 3300 Prospect Avenue NE Albuquerque 87107, telephone 505-881-2661.  Sleeping rooms are available at this location, and the $93.00 Federal per diem rate for Albuquerque is honored. Several excellent restaurants are within walking distance. This location is just off Interstate 40 at the Carlisle Street exit. It is a taxi ride from the airport, and no shuttle service is available.