MANAGING THE FRONT DESK – THE ROLE OF THE TRIBAL RECEPTIONIST

Tuition:      $550.00 in advance, $575.00 if invoiced
Date:          October 3-4, 2017
Location:   Albuquerque, NM

Class Status: Cancelled due to too low pre-registration level

One of the most critical roles in a Tribal organization is the receptionist. This person often provides the first impression of the organization to visitors and clients. If that first impression is good then the visitor or client will generally be satisfied with their visit; if that impression is poor,  the visitor will leave with an unfavorable impression of the Tribe. This seminar provides specific techniques to enable the receptionist to present an effective, personable appearance to all contacts and develop efficient operational skills. This seminar is for all clerical staff.

Key topics include:

The role of the receptionist 
Organizing the front desk for productivity
Transmitting vital information in an effective manner
Personal and telephone contact techniques
Time and stress management
Relationships with Tribal staff

Hotel Information: meeting location and sleeping rooms –
Due to a recent fire at the Residence Inn, we have moved the training site to the Courtyard Marriott, 1920 Yale SE, Albuquerque, NM 87106; Telephone #505-843-6600. Rooms are available at this location also, and the $91.00 Federal per diem rate for Albuquerque is honored. This location is just a few blocks from the Albuquerque International Airport, so if you are flying, the location is very convenient.