MANAGING THE FRONT DESK – THE ROLE OF THE TRIBAL RECEPTIONIST

Tuition:      $550.00 in advance, $575.00 if invoiced
Date:          August 6-7, 2018
Location:  
Albuquerque, NM

Class Status: Registrations are still being taken. Class status will not be made until approximately 15 days before the first class day. We will post class status on this page at that time.

One of the most critical roles in a Tribal organization is the receptionist. This person often provides the first impression of the organization to visitors and clients. If that first impression is good then the visitor or client will generally be satisfied with their visit; if that impression is poor,  the visitor will leave with an unfavorable impression of the Tribe. This seminar provides specific techniques to enable the receptionist to present an effective, personable appearance to all contacts and develop efficient operational skills. This seminar is for all clerical staff.

Key topics include:

The role of the receptionist 
Organizing the front desk for productivity
Transmitting vital information in an effective manner
Personal and telephone contact techniques
Time and stress management
Relationships with Tribal staff

Hotel Information: meeting location and sleeping rooms –
Residence Inn Albuquerque, 3300 Prospect Avenue NE Albuquerque 87107, telephone 505-881-2661.  Sleeping rooms are available at this location, and the $93.00 Federal per diem rate for Albuquerque is honored. Several excellent restaurants are within walking distance. This location is just off Interstate 40 at the Carlisle Street exit. It is a taxi ride from the airport, and no shuttle service is available.