MANAGING THE FRONT DESK – THE ROLE OF THE TRIBAL RECEPTIONIST

Tuition:      $575.00 in advance, $600.00 if invoiced
Date:          March 26-27, 2020
Location:  
Albuquerque, NM

Class Status: This class is still taking registrations. We make class status decisions typically 15 days before the first day of class. Please check back 15 days before this class is to be held for final confirmed/cancelled status of this class.

One of the most critical roles in a Tribal organization is the receptionist. This person often provides the first impression of the organization to visitors and clients. If that first impression is good then the visitor or client will generally be satisfied with their visit; if that impression is poor,  the visitor will leave with an unfavorable impression of the Tribe. This seminar provides specific techniques to enable the receptionist to present an effective, personable appearance to all contacts and develop efficient operational skills. This seminar is for all clerical staff.

Key topics include:

The role of the receptionist 
Organizing the front desk for productivity
Transmitting vital information in an effective manner
Personal and telephone contact techniques
Time and stress management
Relationships with Tribal staff

Hotel Information: meeting location and sleeping rooms –
Courtyard Albuquerque Airport, 1920 Yale Blvd. SE, Albuquerque, NM 87106; telephone 505-843-6600; ask for government room rate, currently $96.00 per night. This location is the training location. Sleeping rooms are available as well. The Albuquerque International Airport is approximately 1 mile from this facility, and shuttle service is available.