Tuition:        $550.00 in advance, $575.00 if invoiced
Date:             August 3-4, 2017
  Albuquerque, NM

Class Status: Cancelled due to too low pre-registration level

First impressions can ‘make or break’  the organization. It is important to treat the public (clients, customers, and others) with respect, dignity, and in a professional manner. Their impression of your organization often depends on how you converse with others. This course focuses on developing techniques of effective telephone communications with the public. Participants learn how to project a positive organizational image, handle and resolve complaints, save time and money, and turn problem callers into satisfied clients.  

Key Topics:

Telephone etiquette
Telephone procedures
Screening calls
Causes of conflict
Stress management
Organizing the work area
Record keeping for calls
Handling complaints
Problem solving
Evaluating your public contact skill

Hotel Information: meeting location and sleeping rooms –
Residence Inn Marriott
3300 Prospect Ave NE
Albuquerque, NM 87107
tel 505-881-2661
fax 505-884-5551

Federal reimbursement rates are available, please mention that you are registering in conjunction with Bill Helmich Associates training; no shuttle service is available to/from the Albuquerque International Airport; continental breakfast served daily, and excellent restaurants are within walking distance.