Tuition: $550.00 in advance, $575.00 if invoiced
Date: August 3-4, 2017
Location: Albuquerque, NM
Class Status: Cancelled due to too low pre-registration level
First impressions can ‘make or break’ the organization. It is important to treat the public (clients, customers, and others) with respect, dignity, and in a professional manner. Their impression of your organization often depends on how you converse with others. This course focuses on developing techniques of effective telephone communications with the public. Participants learn how to project a positive organizational image, handle and resolve complaints, save time and money, and turn problem callers into satisfied clients.
|Causes of conflict|
|Organizing the work area|
|Record keeping for calls|
|Evaluating your public contact skill|
Hotel Information: meeting location and sleeping rooms –
Residence Inn Marriott
3300 Prospect Ave NE
Albuquerque, NM 87107
Federal reimbursement rates are available, please mention that you are registering in conjunction with Bill Helmich Associates training; no shuttle service is available to/from the Albuquerque International Airport; continental breakfast served daily, and excellent restaurants are within walking distance.