Tuition:        $550.00 in advance, $575.00 if invoiced
Date:             April 30 – May 1, 2018
  Albuquerque, NM

Class Status: This class is available for registration up to and including the first day of the class. But we encourage you to pre-register by 15 days before the first day of the class so we will be able to determine class status. Remember, we are forced to cancel any class that has fewer than 9 people planning to attend. Also, there is no tuition due if you pre-register. Tuition is due only if the class is confirmed. All tuition prepaid for classes that are cancelled will be returned.

First impressions can ‘make or break’  the organization. It is important to treat the public (clients, customers, and others) with respect, dignity, and in a professional manner. Their impression of your organization often depends on how you converse with others. This course focuses on developing techniques of effective telephone communications with the public. Participants learn how to project a positive organizational image, handle and resolve complaints, save time and money, and turn problem callers into satisfied clients.  

Key Topics:

Telephone etiquette
Telephone procedures
Screening calls
Causes of conflict
Stress management
Organizing the work area
Record keeping for calls
Handling complaints
Problem solving
Evaluating your public contact skill

Hotel Information: meeting location and sleeping rooms –
Courtyard Marriott, 1920 Yale SE, Albuquerque, NM 87106; Telephone #505-843-6600. Sleeping rooms are available at this location, and the $93.00 Federal per diem rate for Albuquerque is honored. This location is just a few blocks from the Albuquerque International Airport, so if you are flying, the location is very convenient.