Tuition:        $550.00 in advance, $575.00 if invoiced
Date:             August 1-2, 2018
  Albuquerque, NM

Class Status: Registrations are still being taken. Class status will not be made until approximately 15 days before the first class day. We will post class status on this page at that time.

First impressions can ‘make or break’  the organization. It is important to treat the public (clients, customers, and others) with respect, dignity, and in a professional manner. Their impression of your organization often depends on how you converse with others. This course focuses on developing techniques of effective telephone communications with the public. Participants learn how to project a positive organizational image, handle and resolve complaints, save time and money, and turn problem callers into satisfied clients.  

Key Topics:

Telephone etiquette
Telephone procedures
Screening calls
Causes of conflict
Stress management
Organizing the work area
Record keeping for calls
Handling complaints
Problem solving
Evaluating your public contact skill

Hotel Information: meeting location and sleeping rooms –
Residence Inn Albuquerque, 3300 Prospect Avenue NE Albuquerque 87107, telephone 505-881-2661.  Sleeping rooms are available at this location, and the $93.00 Federal per diem rate for Albuquerque is honored. Several excellent restaurants are within walking distance. This location is just off Interstate 40 at the Carlisle Street exit. It is a taxi ride from the airport, and no shuttle service is available.