Tuition: $550.00 in advance, $575.00 if invoiced
Date: April 29-30, 2019
Location: Albuquerque, NM
Class Status: Cancelled due to too low pre-registration level
First impressions can ‘make or break’ the organization. It is important to treat the public (clients, customers, and others) with respect, dignity, and in a professional manner. Their impression of your organization often depends on how you converse with others. This course focuses on developing techniques of effective telephone communications with the public. Participants learn how to project a positive organizational image, handle and resolve complaints, save time and money, and turn problem callers into satisfied clients.
Key Topics:
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Telephone etiquette |
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Telephone procedures |
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Screening calls |
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Causes of conflict |
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Stress management |
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Organizing the work area |
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Record keeping for calls |
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Handling complaints |
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Problem solving |
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Evaluating your public contact skill |
Hotel Information: meeting location and sleeping rooms –
Courtyard Albuquerque Airport, 1920 Yale Blvd. SE, Albuquerque, NM 87106; telephone 505-843-6600; ask for government room rate, currently $94.00 per night. This location is the training location. Sleeping rooms are available as well. The Albuquerque International Airport is approximately 1 mile from this facility, and shuttle service is available.